Service Contract


1.1. This Service Contract (?Contract?) concluded by and between SemproDanışmanlıkMüh. Hiz. ve Tem. Ltd. Şti. (hereinafter referred to as ?SERVICE PROVIDER?)having its registered office at Mustafa Kemal Mah. 2141. Cad. No:22/10 06520 Çankaya/Ankara; and ?(hereinafter referred to as ?PARTICIPANT?) having its registered office at ?. with the terms and conditions undermentioned.

1.2. The SERVICE PROVIDER?s Information:

Title                                       :SemproDanışmanlıkMühendislikHizmetleriveTemsilcilik Limited Şirketi

Adders                                  : Mustafa Kemal Mah. 2141. Cad. No:22/10 06520 Çankaya Ankara

Tax number                         : 7610526094

Telephone                            : 0090 312 219 63 93

Website                                 :

E-mail                                     :

Registration number           : 0-7610-5260-9400011

1.3. The PARTICIPANT?s Information:

Name             :

Address         :

Telephone     :

E-mail           :



2.1. The subjectof this Contract is to determine the rights and liabilities of the Partiesregarding the sales and fulfillment of the services,conducted by the SERVICE PROVIDER within the scope of its commercial and professional activities, and specified with its qualifications and sale pricesin Article 3 of this Contractpursuant to Consumer Protection Lawnumbered 6502 and Regulation on Distance Contracts numbered 29188.


3.1.The SERVICE PROVIDER organizes conferences, events and trainings (hereinafter referred to as ?Event?)in order to introduce methods for enabling end to end enterprise transformation and best practices for tangible organizational and cultural change that deploy sustainable continual improvement throughout the organization.  

 The PARTICIPANT shall apply for the aforementioned Event via website of the SERVICE PROVIDER.

3.2.The scope and schedule of the Event are stated in this Agreement, in the Preliminary Information Form, which is an integral part of this Contract and on the website of the SERVICE PROVIDER. The PARTICIPANT accepts that he/she has read and understood the main qualifications, scope, sale price and payment method of the Event which is the subject matter of this Contract and she/he has confirmed thereof via electronic media.

3.3. The PARTICIPANT irrevocably accepts, declares and undertakes to pay participation fee for the Event organized by the SERVICE PROVIDER.The PARTICIPANT may pay the fee by the bank credit or any other payment card or via the bank transfer or EFT (Electronic Funds Transfer) to any of the Turkish Liras or US Dollars accounts of the SERVICE PROVIDER. The bank account detail of the SERVICE PROVIDER are as follows:


İş Bank (TL)

İş Bank (USD)

Bilkent Branch

Bilkent Branch

Bank Account Number 4276-442969

Bank Account Number 4276-0237642

IBAN TR25 0006 4000 0014 2760 442969

IBAN TR72 0006 4000 0024 2760 2376 42






4.1.The Event shall perform at the place and on the day specified in the website of the SERVICE PROVIDER or in the Preliminary Information Form. In the event that the PARTICIPANT is not in the place of performance, the SERVICE PROVIDER is deemed to perform its action completely and precisely.

4.2. This Contract must be confirmed by the PARTICIPANT and the sale price must be paid with the payment methods determined by the SERVICE PROVIDER, in order to perform the service which is the subject matter of this Contract. In case the price of service is not paid for any reason or is canceled in the bank records, the SERVICE PROVIDER shall not entitle to perform this service.


5.1. The PARTICIPANT accepts, declares and undertakes that he/she has knowledge about the SERVICE PROVIDER including name, title, full address, telephone and other type of access of the SERVICE PROVIDER; and she/he has all kinds of preliminary informationto the Eventincluding but not limited to the right to withdraw; and all kinds of foreknowledge, main qualifications, sale price including taxes, payment method, place of performance, conditions of performance regarding this Contract. The preliminary information and invoice on the website integral parts of thisContract. TheContract is deemedtoconcludedandacceptedby the PARTICIPANT whenthesaleprice is paid.

5.2. The SERVICE PROVIDER has the right to reach to the PARTICIPANT in terms of service, notification or any other aims via e-mail, letter, SMS, telephone call that is specified on sign-up form of ? or with the address, e-mail, telephone or mobile phoneupdated by the PARTICIPANT afterwards. The PARTICIPANT accepts and declares that, with accepting this Contract, the Supplier has a right to reach to the Participant with abovementioned communication ways. 

5.3. The PARTICIPANT accepts, declares and undertakes that the personal information (name-surname, telephone, e-mail address, address, mobile phone) specified during sign-up or updated afterwards is correct. If any information has been provided incorrectly, all responsibility shall belong to the PARTICIPANT.

5.4. The PARTICIPANT declares and undertakes that the personal and other information provided by the SERVICE PROVIDER while joining the website is true, and the PARTICIPANT shall compensate all damages to be incurred due to the misrepresentation of this information immediately, in cash and at once upon the first notification of the SERVICE PROVIDER.

5.5. The PARTICIPANT accepts and undertakes that he/she shall be in compliance with the legal regulations and not violate them while using the web-site of SERVICE PROVIDER. Otherwise, all legal and penal obligations to be incurred shall be binding exclusively and completely for the PARTICIPANT.

5.6. In the event that any action or behavior that may be the subject of taunting, provocation, insult, violence or complaint occurs verbally or physically to the SERVICE PROVIDERS? authorized person, speakers or other participants during the event, the SERVICE PROVIDER or speaker or any other participant exposed to these behaviors reserves the right, the SERVICE PROVIDER has the right to dismiss the PARTICIPANT or PARTICIPANTS from the Event Hall and to terminate the Event for the related PARTICIPANT or PARTICIPANTS. In this case, the PARTICIPANT or PARTICIPANTS cannot claim the refund of the price paid for the participation in the Event.


6.1. The SERVICE PROVIDER accepts, declares and undertakes that the information regarding the Event subject to this Agreement provided on the and in the Preliminary Information form are accurate and the Provider shall be responsible for the compliance of the service with the specified qualifications.

6.2. The content of the event may vary during the event, depending on the service provider's team dynamics or other reason. In this case, the PARTICIPANT does not have the right to demand for refunding the fee.

6.3. The SERVICE PROVIDER reserves the right to change the event day, time, place and speakers described in the program.

6.4. The changes of the event schedule, the earlier or later ending later than the time specified in the schedule of the event shall be at the sole discretion of the SERVICE PROVIDER. This shall not entitle the PARTICIPANT to a request or the SERVICE PROVIDER shall not demand an additional fee from the PARTICIPANT for the sessions longer than planned.

6.5. If the Event does not reach sufficient quota, it is solely at the discretion of the PROVIDER to refund the fee or allow this right to be used for participation in another event.

6.6. In cases where it is impossible for the PROVIDER to carry out the service performance committed by the PROVIDER, the PROVIDER informs the PARTICIPANT in writing within three days of the date of learning and returns all payments collected to the PARTICIPANT within fourteen days from the date of notification.



7.1. In order for the PARTICIPANT to pay by credit card, it is required to complete the credit card information completely.

7.2. The PARTICIPANT may make a single payment with a bank credit card or pay in installments. The installments are made in accordance with the provisions of the contract signed between the SERVICE PROVIDER and the bank which is not a party of this Agreement. The PROVIDER does not undertake to make installments or to enter into agreements with a bank that allows the installment process. By organizing campaigns, the Bank may offer services such as application and / or postponement of installments higher than the number of installments selected by the SERVICE PROVIDER. Such campaigns are at the discretion of the bank.

7.3. For payments made by bank credit card or similar payment card, the participation fee is paid by the PARTICIPANT by entering the card information on the event payment page on the website of Following the bank's virtual approval of the transaction, the contract is entered into force. The SERVICE PROVIDER may refrain from performing the service subject to this Contract if the bank or financial institution does not pay the product amount to the PROVIDER due to the fact that the PARTICIPANT?S credit card is used unfairly or illegally by an unauthorized person without the consent of the PARTICIPANT.

7.4. For payments made by bank transfer or EFT, the date of entry into force of this Agreement is the date on which the payment is received by the SERVICE PROVIDER. For payments made by bank transfer or EFT, if the payment does not take place within 2 (two) business days, the SERVICE PROVIDER shall have the right to cancel the service sale process for the service.


8.1. The PARTICIPANT may exercise the right of withdrawal within 14 (fourteen) days from the date entry into force of this Contract. In order to exercise the right of withdrawal, the notice of withdrawal must be submitted in writing to the SERVICE PROVIDER during this fourteen day period. The service fee shall be returned to the PARTICIPANT within 14 (fourteen) days following the notification of the right of withdrawal. Apart from these periods, the event participation fee is not refunded to the PARTICIPANT.The right of withdrawal cannot be used in any case 1 (one) week before the Event.


9.1. Any correspondence between the Parties under this Contract shall be made by e-mail, except as required by law. The PARTICIPANT accepts, declares and undertakes that the e-mail correspondence with the SERVICE PROVIDER shall constitute binding, conclusive and exclusive evidence in case of any disputes arising from this Contract, and that this article is in the nature of the proof contract within the meaning of Article 193 of the Code of Civil Procedure numbered 6100.

9.2. The contact details of the SERVICE PROVIDER are provided in 1.2. and any communication to be made shall be based on the information specified herein. The contact information of the PARTICIPANT is the information declared during registration and will be used as basis for notifications.

9.3. The Parties shall immediately notify each other if their contact information changes, and notifications shall be made to the new e-mail address.


10.1. Within the scope of Turkish Personal Data Protection Law numbered 6698, the personal datas of the PARTICIPANT shall be collected and processed via electronic and physical environments including verbal, written, voice recording and call centerby the SERVICE PROVIDER as data controller  within the context of conclusion and performance of this Contract and execution of this Eventand in line with this to be used, saved, kept, updated, categorized and transferred to the workers, business partners resident in Turkey according to the aims of the processing of personal datas specified in this Paragraph; shall be held as long as the time stipulated in the relevant legislations or time suitable for the aim of process within the context of this Article. The datas collected by the SERVICE PROVIDER, which are provided directly from the PARTICIPANT are as follows: name, surname, national identification number,name of the work place address, work and/or house address provided during application , telephone number, email address, information within the scope of invoice and cookie records. The datas specified in paragraph 10.1 will be processed limitedly within the scope of Turkish Personal Data Protection Law Article 5/2-c stipulated that processing of personal data belonging to the parties of a contract, is necessary provided that it is directly related to the conclusion or fulfillment of that contract.

 10.2. Pursuant to Article 11 of Turkish Personal Data Protection Law, the PARTICIPANT  has the  right to;

  • Learn whether or not her/his personal data have been processed,
  • Request information as to processing if her/his data have been processed,
  • Learn the purpose of processing of the personal data and whether data are used in accordance with their purpose,
  • Know the third parties in the country or abroad to whom personal data have been transferred,
  • Request rectification in case personal data are processed incompletely or inaccurately,
  • Request deletion or destruction of personal data according to the Act,
  • Request notification of the operations to third parties to whom personal data have been transferred regarding rectification,deletion or destruction of personal datas,
  • Object to occurrence of any result that is to her/his detriment by means of analysis of personal data exclusively through automated systems,
  • Request compensation for the damages in case the person incurs damages due to unlawful processing of personal data.
  • The applications made by the PARTICIPANT regarding the rights listed above forwarded to the e-mail adress or sended to the full office address in writing which are provided ? The SERVICE PROVIDER shall conclude the demands as soon as possible depending on features of the demand and within the thirty (30) days at the latest, free of charge. However, if the action requires another cost, the price set by the Turkish Data Protection Board might be requested from the PARTICIPANT.



This Contract is governed by the Law of the Republic of Turkey. The PARTICIPANT may apply to the consumer arbitral tribunal or consumer court in the place of purchase or service within the monetary limits set by the Rebuplic of Turkey Ministry of Trade regarding the complaints and objections.

For the PARTICIPANT who is not a consumer, the Ankara Courts and the ExecutionOffices shall be the authorized courts and execution offices to settle the disputes arising from this Agreement between the Parties.

Prior to the entry into force of this Contract, the PARTICIPANT has been informed the provisions and contents of this Contract in advance and the PARTICIPANT has accepted the provisions of this Contract and paid the participation fee. This Contract has been entered into force between the Parties upon receipt of the payment by the SERVICE PROVIDER.

SERVICE PROVIDER            :SemproDanışmanlıkMühendislikHizmetleriveTemsilcilik Limited Şirketi

PARTICIPANT                      :          

DATE                                     :          

I have read, I CONFIRM.